Refund and Returns Policy
Let us know if you encounter any issues! We can work with you to solve it.
Overview
Our refund and returns policy lasts 30 days after you receive your item. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in a similar same condition as you received it.
Additional non-returnable items:
- Consulting hours that you’ve used (unused hours can be refunded)
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Email us at CaptainBobSim@gmail.com for help.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at captainbobsim@gmail.com
Shipping returns
Contact CaptainBobSim@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at CaptainBobSim@gmail.com for questions related to refunds and returns.